Clarabridge Inbox 1.4.1

The Clarabridge Inbox App facilitates efficient engagement with customers across all social media accounts. Users can manage replies, assign tasks to team members, and publish content, all streamlined through a single application.

Accessible to all Clarabridge CX Social and Case Management clients, this app excludes trial users. It serves as a comprehensive solution for managing customer interactions effectively.

Key features of the Clarabridge Inbox App include:

• Remote access to your inbox for flexibility in managing customer communications.
• Handling incoming interactions and engaging directly with customers within the inbox.
• Accessing detailed information about specific mentions and reviewing historical data.
• Viewing profile information of influencers, prospects, and customers to enhance engagement strategies.
• Publishing and responding from linked profiles without leaving the app.
• Notifying agents when a crisis plan is activated to ensure timely responses.
• Enabling CX Analytics Case Management users to resolve cases and respond via email directly from within the Inbox.

Designed as a robust companion for your Clarabridge account, the mobile app enhances user experience through its centralized management features.

If you have any questions, connect with us on:

• Twitter: @CXSocialCare
• Facebook: facebook.com/CXSocialCare